Help is always
within reach
From installing your eSIM to getting connected abroad, we're here to make every step simple.
- Your eSIM details live on your order page
- Installs in your phone's settings
- Real people, by email
Two ways to install
Both use the eSIM setup built into your phone, so there's nothing to download. Your QR code and details are always on your order page.
Scan the QR code from a second screen
The quickest way. Show the QR code on one device and scan it with the phone that will use the eSIM.
- 1
Open your order on a laptop, tablet or second phone, so the QR code is on screen.
- 2
On the phone that will use the eSIM, go to Settings and choose Add eSIM (iPhone: Cellular, Android: Network & internet › SIMs).
- 3
Choose Use QR Code, point the camera at the code and follow the prompts.
A phone can't scan a code shown on its own screen. No second screen? Use manual entry instead.
View full installation guideLet's get you connected
Choose what's happening, and we'll help you find a solution.
Pick the one that sounds like you to see the fix.
Still need a hand?
Our support team is here to help you get connected.
Email supportsupport@esimimage2.exampleInclude your order number and a short description of the problem so we can help you faster.
Urgent? Put "Urgent" and your order number in the subject line.
Business inquiries
Bulk orders, corporate plans or partnerships? Our business team will be glad to talk.